Terms And Conditions
OLD MATE’S CLEANING — TERMS & CONDITIONS
(General Cleaning, Deep Cleaning, Bond Cleaning & NDIS Cleaning)
Last updated: July 2026
1. Definitions
“Old Mate’s Cleaning”, “we”, “our”, “us” Refers to Old Mate’s Cleaning.
“Client”, “you”, “your” Refers to the person or organisation booking cleaning services.
“Services” Refers to any cleaning service provided by Old Mate’s Cleaning, including general cleaning, deep cleaning, bond cleaning, NDIS cleaning, and related tasks.
2. Scope of Work
All cleaning services are performed based on the information provided by the client at the time of quoting. The scope of work will be listed in your quote or booking confirmation.
Old Mate’s Cleaning does not guarantee tasks outside the agreed scope unless approved in writing.
3. Pricing & Quotes
• All pricing is quote based.
• Prices vary depending on the size, condition, and workload of the property.
• “From” pricing shown on the website is indicative only and not a fixed rate.
• Quotes may change if the property condition differs from the description provided.
• A minimum call out of 2 hours applies to all bookings.
• Deep cleaning rates apply for heavily soiled or neglected homes.
• Bond cleans are priced separately due to the additional workload and inspection requirements.
4. Payment Terms
General & Deep Cleaning
• Payment is due on the day of service, unless otherwise agreed.
• Payment methods will be listed on your invoice.
• Services may be paused or cancelled if payment is not received.
Bond Cleaning
• Bond cleans require full payment before or on the day of service.
• No keys will be returned until payment is received.
NDIS Cleaning
• Self managed participants: payment is due upon invoice.
• Plan managed participants: invoices are sent directly to the plan manager.
• Old Mate’s Cleaning is not responsible for delayed payments from plan managers.
5. Access to Property
The client must ensure:
• safe access to the property
• keys, codes, or entry instructions are provided
• pets are secured
• hazards are disclosed
If cleaners cannot access the property, a call out fee of 1 hour may apply.
6. Cancellations & Rescheduling
• Cancellations within 24 hours of the booking may incur a 1 hour cancellation fee.
• Rescheduling is free with reasonable notice.
• Repeated cancellations may result in refusal of future bookings.
7. Cleaning Quality & Satisfaction Guarantee
Old Mate’s Cleaning provides a Satisfaction Guarantee covering reasonable touch ups only, subject to the following conditions:
• The client must report issues within 24 hours of the clean.
• Touch ups apply only to areas included in the original scope.
• Touch ups do not include additional tasks or areas not originally cleaned.
• Touch ups do not apply to pre existing damage, stains, or wear that cannot be cleaned through normal methods.
• No refunds are offered for cleaning services.
8. Bond Clean Guarantee
Bond cleans include a Bond Clean Guarantee, covering reasonable touch ups requested by the real estate agent, subject to:
• Requests must be made within 72 hours of the clean.
• Touch ups apply only to areas included in the original bond clean scope.
• Touch ups do not include:
o additional cleaning caused by new tenants
o damage, repairs, or maintenance issues
o carpet steam cleaning (unless booked separately)
o pest control
• Old Mate’s Cleaning is not responsible for agent preferences or subjective inspection standards.
9. Exclusions
Old Mate’s Cleaning does not:
• repair damage
• remove permanent stains
• clean mould requiring specialist remediation
• move heavy furniture or appliances
• clean areas that are unsafe or inaccessible
• guarantee removal of stains caused by age, wear, or damage
• provide rubbish removal unless quoted
• provide pest control
• provide carpet steam cleaning unless booked separately
10. Property Condition
If the property is significantly dirtier than described, Old Mate’s Cleaning may:
• adjust the quote
• apply deep cleaning rates
• reschedule the booking
• decline the job if unsafe or unreasonable
11. Health & Safety
All staff hold:
• NDIS Worker Screening
• Working With Children Check
• Police Check
• White Card
Clients must disclose:
• hazards
• biohazards
• infestations
• dangerous items
• unsafe conditions
Old Mate’s Cleaning may refuse service if conditions pose a risk to staff.
12. Damage & Liability
Old Mate’s Cleaning is not liable for:
• pre existing damage
• loose fixtures, fittings, or items that break due to age or wear
• damage caused by incorrect installation or poor condition
• items not securely mounted
• accidental damage under $200 (industry standard minor damage threshold)
Clients must report any concerns within 24 hours.
13. Photos & Documentation
Old Mate’s Cleaning may take before/after photos for:
• quality assurance
• proof of work
• bond clean documentation
• NDIS reporting
Photos will never include personal items or identifying information.
14. NDIS Specific Terms
For NDIS participants:
• All invoices are formatted for NDIS reimbursement.
• Support coordinators or plan managers may be contacted for clarification.
• Old Mate’s Cleaning is not responsible for funding decisions or claim rejections.
• Services must align with the participant’s plan and budget.
15. Changes to Terms
Old Mate’s Cleaning may update these Terms & Conditions at any time. The latest version will always be available on our website.
