GENERAL CLEANING FAQs
Q. What does a standard house clean include?
A. A standard clean covers kitchens, bathrooms, floors, dusting, surfaces, and general tidy ups. Extra tasks can be added to your quote.
Q. Do you bring your own cleaning products and equipment?
A. Yes — we supply all professional cleaning products, tools, and equipment needed for the job.
Q. Can I customise my cleaning service?
A. Absolutely. Every clean is tailored to your home, your needs, and your preferred routine.
Q. Do I need to be home during the clean?
A. No — as long as we have access. Many clients prefer us to clean while they’re out.
Q. How long does a typical clean take?
A. It depends on the size and condition of your home. We’ll give you an estimated timeframe when quoting.
Q. Do you offer weekly, fortnightly, or monthly cleaning?
A. Yes — recurring cleans are available and can be scheduled to suit your routine.
Q. Do you clean ovens, windows, tracks, or grout?
A. Yes — these can be added to your quote or included in deep/bond cleans.
Q. Do you offer deep cleaning services?
A. Yes — we provide full deep cleans for homes needing extra attention.
Q. Do you take before and after photos?
A. Yes — photos help document the condition of the property and confirm work completed. They’re stored securely and never used publicly without your consent.
NDIS CLEANING FAQs
Q. Are you approved to work with NDIS participants?
A. Yes — Old Mate’s Cleaning is NDIS friendly and fully certified to work with participants.
Q. Do you have an NDIS Worker Screening Check?
A. Yes — our staff hold valid NDIS Worker Screening Clearances.
Q. Do you work with self managed and plan managed participants?
A. Yes — we support both self managed and plan managed clients.
Q. Can you help with household tasks listed under NDIS support categories?
A. Yes — we provide cleaning and household assistance that aligns with NDIS funding categories.
Q. Do you provide invoices suitable for NDIS claiming?
A. Yes — all invoices are formatted correctly for NDIS reimbursement.
Q. Can you work with participants who need routine, patience, or extra support?
A. Absolutely — we specialise in respectful, consistent, and reliable support.
Q. Can you provide regular weekly or fortnightly NDIS cleaning?
A. Yes — recurring NDIS cleaning is available and can be scheduled around your routine.
Q. Do you offer one off NDIS cleaning for inspections or emergencies?
A. Yes — we can assist with one off cleans depending on availability.
Q. Can you use my preferred cleaning products?
A. Yes — if a participant prefers specific products, we’re happy to use them. Results may vary depending on product quality.
BOND CLEANING FAQs
Q. Do you offer full end of lease bond cleans?
A. Yes — we provide complete bond cleans that meet real estate and property manager standards.
Q. Do you guarantee your bond cleans?
A. Yes — our 72 Hour Satisfaction Guarantee covers reasonable touch ups as outlined in our Terms & Conditions.
Q. What’s included in a bond clean?
A. Walls, tracks, ovens, bathrooms, kitchens, floors, cupboards, fans, blinds, and more — depending on the condition of the property.
Q. How long does a bond clean take?
A. It varies based on size and condition. We’ll give you an estimate when quoting.
Q. Do you work with real estate agents and property managers?
A. Yes — we follow standard exit cleaning checklists used by agents.
Q. Do you take before and after photos for bond cleans?
A. Yes — photos are taken to document the property condition and support your bond return. They’re stored securely and shared only when relevant.
Q. Do you require upfront payment for bond cleans?
A. Yes — bond cleans are paid upfront using the payment methods listed in your quote.
Q. What is your cancellation policy?
A. Cancellations with reasonable notice are fine. Short notice cancellations may incur a fee as outlined in our Terms & Conditions.
PRICING & QUOTES FAQs
Q. How much does cleaning cost?
A. Every home is different, so pricing varies. We provide “from” pricing and a personalised quote based on the job.
Q. Do you offer fixed prices?
A. No — we quote based on the size, condition, and level of cleaning required.
Q. How do I get a quote?
A. Click “Get a Quote,” fill in your details, and we’ll review the job and send a proper quote.
Q. Are there any hidden fees?
A. No — all costs are explained clearly before we start.
Q. Do you charge extra for pets?
A. Only if additional cleaning is required due to pet hair or mess — this will be included in your quote.
Q. Do you charge extra for heavily soiled homes?
A. Yes — deep cleaning rates apply. We’ll assess this during quoting.
Q. Do you offer discounts for regular cleaning?
A. Yes — recurring clients may receive reduced rates depending on frequency.
SAFETY & CERTIFICATION FAQs
Q. Are your cleaners police checked?
A. Yes — all staff hold valid police checks.
Q. Do you have a Working With Children Check?
A. Yes — our team is cleared to work around children.
Q. Do you have a White Card?
A. Yes — we’re trained in safe work practices and can work in homes with hazards or renovations.
Q. Is my home safe with your cleaners?
A. Absolutely — all staff are screened, certified, and held to strict professional standards.
Q. Do you have insurance?
A. Yes — we carry public liability insurance for peace of mind.
SERVICE & AVAILABILITY FAQs
Q. What suburbs do you service?
A. We cover South West Brisbane, Ipswich, and surrounding areas. Contact us to confirm your location.
Q. How soon can you book me in?
A. Availability varies — send a quote request and we’ll let you know the next open slot.
Q. Do you offer weekend cleaning?
A. Yes — depending on availability. Weekend rates apply.
Q. Can I reschedule my clean?
A. Yes — just give us notice and we’ll adjust your booking.
Q. Do you offer same day cleaning?
A. Sometimes — depends on availability. Best to request a quote.
Q. Do you clean rental inspections or pre sale homes?
A. Yes — we offer inspection and pre sale cleaning.
CLEANING QUALITY & GUARANTEE FAQs
Q. What if I’m not happy with the clean?
A. For bond cleans, you have 72 hours to report any issues noted by your agent or property manager. We’ll return within 7 days to complete reasonable touch ups. For general, NDIS, and deep cleaning, let us know before we leave if you’re home. If not, contact us afterwards and we’ll resolve anything reasonable.
Q. Do you guarantee bond cleans?
A. Yes — reasonable touch ups are included as per our Terms & Conditions, with a 72 hour reporting window and 7 day rectification period.
Q. Do you clean mould?
A. We clean surface mould only. Heavy or deep set mould may require specialist remediation.
Q. Do you repair damage?
A. No — we do not repair pre existing damage.
Q. Do you move heavy furniture?
A. We can move small items. Large or heavy furniture must be moved prior to cleaning.
ACCESS & HOME PREP FAQs
Q. Do I need to tidy before you arrive?
A. A quick tidy helps us clean more efficiently, but it’s not required.
Q. Do you need keys or access codes?
A. Yes — we’ll discuss access arrangements during quoting.
Q. Can you clean while I’m at work?
A. Yes — many clients prefer this.
Q. Do you clean around pets?
A. Yes — as long as pets are safe and comfortable.
PRODUCT & CHEMICAL FAQs
Q. What cleaning products do you use?
A. We use professional grade cleaning products suitable for home use, including options for sensitive households.
Q. Do you offer eco friendly cleaning products?
A. Yes — eco friendly options are available upon request.
Q. Are your products safe for kids and pets?
A. Yes — our products are safe when used correctly. We avoid harsh chemicals unless absolutely necessary.
Q. Do you use steam cleaning?
A. Yes — steam is used for bathrooms, kitchens, grout, tracks, and detailed areas. It sanitises using heat instead of heavy chemicals.
Q. Where can steam NOT be used?
A. Steam should not be used on natural stone, timber floors, delicate finishes, painted surfaces, or electronics. If unsure, we avoid steam.
Q. Can you use my cleaning products instead?
A. Yes — but results may vary depending on product quality.
NDIS SPECIFIC SUPPORT FAQs
Q. Can you help with household organisation?
A. Yes — basic organisation can be included in your quote.
Q. Can you help with cleaning routines?
A. Yes — we can set up weekly or fortnightly cleaning schedules.
Q. Do you work with support coordinators?
A. Yes — we can communicate directly with coordinators if needed.
ADMIN & INVOICING FAQs
Q. How do I pay for my cleaning service?
A. Payment options will be provided with your quote.
Q. Do you provide invoices for NDIS claiming?
A. Yes — invoices are formatted correctly for NDIS reimbursement.
Q. Can I get a receipt for my clean?
A. Yes — all services come with a receipt.
