Privacy Policy
Privacy Policy — Old Mate’s Cleaning
Last updated: 6 July 2026
Old Mate’s Cleaning (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of personal information:
• Your name, phone number, email address, and property address
• Details about your cleaning requirements, property condition, and service preferences
• Billing and payment information
• NDIS participant details (where applicable)
• Any information you provide through our website forms, emails, or phone calls
We also collect non personal information such as website analytics, device information, and general usage data.
2. Before & After Cleaning Photos
As part of our professional cleaning process, we may take before and after photos of the property. These photos are used for:
• Documenting the condition of the property
• Providing proof of work completed
• Supporting real estate inspections, bond claims, or NDIS reporting
• Internal quality assurance and training
• Resolving disputes or clarifying service outcomes
How photos are handled
• Photos are stored securely in accordance with APP 11 (security of personal information).
• Photos are not shared publicly without your explicit written consent.
• Photos may be shared with your real estate agent, property manager, or NDIS plan manager only when relevant to the service provided.
• Photos are never used for marketing unless you provide written permission.
• You may request copies of your photos or ask for deletion where appropriate under APP 12 & 13.
3. How We Collect Information
We collect personal information directly from you when you:
• Contact us
• Request a quote
• Book a service
• Provide details during a cleaning visit
• Submit forms on our website
• Communicate with us via email, SMS, or phone
We may also receive information from:
• Real estate agents
• Property managers
• NDIS plan managers
• Third party booking platforms (if used)
4. How We Use Your Information
We use your information to:
• Provide cleaning services
• Prepare quotes and bookings
• Communicate with you
• Meet real estate or NDIS reporting requirements
• Improve our services and website
• Maintain internal records
• Resolve disputes or follow up on our 72 Hour Satisfaction Guarantee
We do not sell, rent, or trade your personal information.
5. Disclosure of Personal Information
We may disclose your information to:
• Real estate agents or property managers (for bond cleans or inspections)
• NDIS plan managers (for invoicing or reporting)
• Subcontractors working under Old Mate’s Cleaning
• Service providers such as accounting, payment processing, or IT support
• Legal or regulatory authorities when required by law
All subcontractors and service providers are required to comply with privacy obligations.
6. Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
• Secure digital storage
• Restricted access to client files
• Encrypted communication where applicable
• Secure photo handling and deletion protocols
7. Accessing or Correcting Your Information
You may request access to your personal information or ask us to correct inaccurate details. We will respond in accordance with APP 12 & 13.
Requests can be made by emailing: contact@oldmatescleaning.com.au
8. Website Cookies & Analytics
Our website may use cookies and analytics tools to improve user experience. This may include:
• Traffic monitoring
• Device/browser information
• Anonymous usage statistics
You can disable cookies through your browser settings.
9. Third Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third party websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
For privacy enquiries, access requests, or complaints, contact:
Old Mate’s Cleaning Email: contact@oldmatescleaning.com.au Phone: 0452 147 404 Australia
